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Ace Airport Parking a finalist for Outstanding Customer Experience

Ace Airport Parking customer focus has once again been recognised, being named a Finalist at this year’s prestigious Parking Australia Awards for Outstanding Customer Experience.

The Parking Industry Awards celebrate the achievements of individuals, teams and organisations in parking for excellence, outstanding facilities and innovation throughout the sector.

Ace Airport Parking a finalist for Outstanding Customer Experience

Ace Airport Parking a finalist for Outstanding Customer Experience

The winners of each of the seven award categories will be announced at a gala dinner at the Parking Australia Outlook Conference on 18th November in Sydney.

The Parking Industry awards aim is to highlight the industry’s commitment to raising the standards of the parking industry through showcasing best practice and rewarding outstanding contributions to the parking industry.

The awards were judged by a panel of 12 international and national leaders working in the parking industry.

Parking Australia Awards 2017

Parking Australia Awards 2017

Ace Airport Parking consistently demonstrated their well-defined set of values by treating all customers with the utmost respect.  They listen carefully to customer’s requests and feedback to achieve a satisfactory outcome for the customer and the business.

The values that support the team at Ace Airport Parking strive to provide a work environment where employee safety and well-being are paramount.  The team also strive to establish open communication, respecting confidentiality were appropriate.  They operate within a framework of respect for staff and peers.  The Team are recognised for their individual achievements when they have performed well.

Ace Parking was founded in 1992 and has evolved to become one of the few solely owned, Australian operated parking facilities in Australia.

In  July 2011, Ace Airport Parking commenced operations at a purpose-built off-airport parking facility at Tullamarine.

Ace Airport Parking’s core business activity is to provide the most convenient, affordable Melbourne airport parking and best customer experience in the airport parking industry.

Servicing a broad range of the travelling public, Ace Airport Parking offers both short and long-term parking for corporate and leisure travellers departing from Melbourne and Essendon airports.

Through experience and a thorough understanding of the market, Ace Airport Parking has developed its operations to offer a variety of parking types to suit any budget or style of service at the one location.  In doing so, Ace Airport Parking has become the #1 Choice in Airport Parking.  The Ace Airport Parking is a 24 hour, 7 days a week manned facility.

Ace Airport Parking prides itself on its customer service and commitment which is reflected in its customer reviews.  It has developed an Ace Loyalty Program which encourages customers to actively engage and review the Ace Airport Parking’s services.

Ace Airport Parking are continuously seeking ways to improve value, efficiency and productivity through better use and implementation of services, processes and latest technologies.

Ace Airport Parking has developed a proactive marketing strategy and its main focus has been to build an awareness of the Ace Airport Parking’s brand and site.  It seeks to educate the market in relation to alternative airport parking and capture a greater share of the existing off-airport parking by attracting new customers and thus increasing revenue.

Ace Airport Parking support a range of charities and not-for-profit organisations including – Starlight Children’s Foundation, Hands Across the Water, Woman at the Alfred Fighting Prostate Cancer, The Ride to Conquer Cancer Benefiting Peter MacCallum Cancer Centre and We Care – Victorian Government Carer Card.

In addition to these charities, Ace Airport Parking has donated over $45,000 this last financial year to Victorian Schools.

The vision at Ace Airport Parking is to be passionate about offering a fantastic customer experience.  Our staff are committed to driving customer satisfaction and building long-term loyalty with customers.

We congratulate our team at Ace Airport Parking for their nomination for the Outstanding Customer Experience at this year’s Parking Australia Awards – it was a great achievement.

Who is Ace?

Ace Airport Parking is passionate about offering fantastic customer service, convenience and security at Melbourne Airport, whilst giving back to our community.

Ace for Business

Any company with staff who travel frequently will benefit from our secure, convenient and cost-effective corporate parking.

Ace FAQs

To help you find out more about what Ace Airport Parking offers, here’s a list of frequently asked questions and answers.